Frequently Asked Questions

All our products are listed in our products overview page. Click on the ‘Products’ tab to see the product categories.
We offer the following: Photo Books, Fun Ideas, Canvas – Solid Poster – Poster collage, Cards, Calendars, Prints – Posters. Product details, such as formats, prices, options, etc. are found on the product page.

The ‘Options’ tab on each product page contains all the information you need about the available options. Options are offered for the following product categories: Cards & Photo Books.

These options can only be ordered with the purchase of your product.

With a wide range of products and over 120 different designs for each one, you can be as creative as you want to be. Click on your design choice to confirm or browse a wealth of design options by changing your selection on the left hand side. Check out our Occasions & Recommendations pages for your special requirements: these pages can be found on the right hand side of the Product overview page (click on the ‘Products tab’).

Every Photo Book has a standard number of pages. If you have more photos, just add more pages. As an alternative, you can change the layout of your Photo Book. For example, instead of 1 photo per page, why not have 6? The standard number of pictures for each Photo Book is given on the dedicated product pages.

ExtraFilm has many other products on the website which you can combine in one order.

To purchase smartphoto products we need certain details such as your name, address and e-mail. This information is essential to the correct transfer and receipt of your order.

You cannot make any changes to your order after sending it through. Grouping different orders is not possible either.

If you go to the ‘My Account’ section of the website, you can click on ‘My orders’ in the top left menu. There you get an overview of all your orders and the status they are in.

You type your discount code in the “Action code” slot in your shopping cart. To activate the code simply hit the “Apply code” button. You cannot combine 2 different codes. If the offer, which is attached to the code, is a discount in quantity (2 for 1, 3 for 2 etc) you must also change the number of products in your basket manually. You do this by typing in the correct amount of products and hit the “OK” button. smartphoto does not take any responsibility, after a purchase has been completed, for discount codes that have been wrongly used.

Your product is based on the information you send us. The pictures are finished as naturally as possible. Please keep in mind that computer screens are not usually calibrated and that there can be a difference between an image on the screen and the actual files.

Pictures are printed on our specialised photo printers. Our enlargements are printed on a different type of printer with a different type of paper, which can lead to minimal colour differences.

At the create stage of your product you can place one or more photos on a product. You will see a red dotted line around it. The part outside the red dotted line could be cut off during production.

Click on the Details tab of a product page to see the different formats and the corresponding prices. You can also find an overview of this on the pricelist.

There are several quantity discounts that depend on the product. You will find an overview of the different products with their prices and quantity discounts on our pricelist.

Yes, all of our prices are inclusive of tax. You can see the amount of tax included in the price of your product in the Shopping Cart. The ‘Total VAT’ is also mentioned separately, for your information.