Frequently Asked Questions
- PRODUCTS
- Selecting products
- Creating products
- Ordering products
- Quality
- Prices
- Selecting products
- What products can I order from smartphoto?
All our products are listed in our products overview page. Click on the ‘Products’ tab to see the product categories.
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We offer the following: Photo Books, Fun Ideas, Canvas – Solid Poster – Poster collage, Cards, Calendars, Prints – Posters. Product details, such as formats, prices, options, etc. are found on the product page. - Where can I find all the product options?
The ‘Options’ tab on each product page contains all the information you need about the available options. Options are offered for the following product categories: Cards & Photo Books.
These options can only be ordered with the purchase of your product.
Top - Which design should I choose?
With a wide range of products and over 120 different designs for each one, you can be as creative as you want to be. Click on your design choice to confirm or browse a wealth of design options by changing your selection on the left hand side. Check out our Occasions & Recommendations pages for your special requirements: these pages can be found on the right hand side of the Product overview page (click on the ‘Products tab’).
Top - How many photos can I put in my Photo Book?
Every Photo Book has a standard number of pages. If you have more photos, just add more pages. As an alternative, you can change the layout of your Photo Book. For example, instead of 1 photo per page, why not have 6? The standard number of pictures for each Photo Book is given on the dedicated product pages.
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- What products can I order from smartphoto?
- Creating products
- What type of files can I upload?
You can upload JPG (JPEG) and PNG files to our photo services. JPG is a file format that enables high quality images to be saved as relatively small files. We do not accept other formats because we cannot guarantee that the results will be of a sufficiently high standard.
Top - How should I upload my photos?
- You have to upload more than 10 photos?
- Use the smartphoto Image Uploader. This is a small program you have to install on your computer. With this program you can see the photos on your computer and select the ones you want to upload.
- You have to upload less than 10 photos?
- Use the Single image upload method.
- You have to upload more than 10 photos?
- Will my photos be resized after the upload?
When you upload photos to order Prints or to create a Photo Book, we will resize the photos while uploading. They will be big enough to create the chosen product without quality loss, and the upload will be much faster.
Top - How long does it take to upload images?
The time necessary to upload images depends on the size of the images and the speed of your internet connection. Loading larger files might take a while.
Top - What should I do if the upload fails?
Many companies block the installation of Active X and Java files. Try to upload the photos from another computer, or use the Photo by Photo method.
Top - To start creating a photo book, I have to install Silverlight. What is this?
Silverlight is a small Microsoft program that will be installed on your computer. Other websites use it too. It is 100% secure.
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- What type of files can I upload?
- Ordering products
- Can I order different products at the same time?
ExtraFilm has many other products on the website which you can combine in one order.
Top - Do I have to create an account to be able to place an order?
To purchase smartphoto products we need certain details such as your name, address and e-mail. This information is essential to the correct transfer and receipt of your order.
Top - Is it possible to change my order after I’ve sent it through?
You cannot make any changes to your order after sending it through. Grouping different orders is not possible either.
Top - Where can I check my order status?
If you go to the ‘My Account’ section of the website, you can click on ‘My orders’ in the top left menu. There you get an overview of all your orders and the status they are in.
Top - How do I use a discount code?
You type your discount code in the “Action code” slot in your shopping cart. To activate the code simply hit the “Apply code” button. You cannot combine 2 different codes. If the offer, which is attached to the code, is a discount in quantity (2 for 1, 3 for 2 etc) you must also change the number of products in your basket manually. You do this by typing in the correct amount of products and hit the “OK” button. smartphoto does not take any responsibility, after a purchase has been completed, for discount codes that have been wrongly used.
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- Can I order different products at the same time?
- Quality
- Can there be a difference in the print quality of my images and the quality on my screen?
Your product is based on the information you send us. The pictures are finished as naturally as possible. Please keep in mind that computer screens are not usually calibrated and that there can be a difference between an image on the screen and the actual files.
Top - Can there be a difference in colour between my images and an enlargement of the same images?
Pictures are printed on our specialised photo printers. Our enlargements are printed on a different type of printer with a different type of paper, which can lead to minimal colour differences.
Top - How can I be sure that no part of my photo will be missing on my product?
At the create stage of your product you can place one or more photos on a product. You will see a red dotted line around it. The part outside the red dotted line could be cut off during production.
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- Can there be a difference in the print quality of my images and the quality on my screen?
- Prices
- Where can I find the different formats and prices of the products?
Click on the Details tab of a product page to see the different formats and the corresponding prices. You can also find an overview of this on the pricelist.
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- Can I get a quantity discount?
There are several quantity discounts that depend on the product. You will find an overview of the different products with their prices and quantity discounts on our pricelist.
Top - Do the prices mentioned include VAT?
Yes, all of our prices are inclusive of tax. You can see the amount of tax included in the price of your product in the Shopping Cart. The ‘Total VAT’ is also mentioned separately, for your information.
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- Where can I find the different formats and prices of the products?
- PAYMENT
- DELIVERY & SHIPMENT
- MY smartphoto ACCOUNT
- IMAGE REQUIREMENTS
- Former Prentu customers